Privacy & contact information

What does this website collect?

This website has no patient account, medical-record upload or online case submission. Text entered in the inquiry template is not sent to a server or saved in browser storage by this website. You choose whether to copy it and send it through LINE or email.

Website use, Cloudflare Web Analytics and hosting

TMG uses Cloudflare Web Analytics to understand aggregate website visits and performance. Cloudflare may collect page views, the visited URL, browser and device information, referring sites and certain page-loading/performance measurements. Cloudflare states that its Web Analytics does not use analytics cookies or fingerprint visitors for tracking. We do not add a separate advertising pixel or marketing cookie. See Cloudflare's official Web Analytics documentation for more about the service.

Website usage and performance reporting is separate from messages you choose to send through LINE or email. TMG does not intentionally include inquiry drafts, medical records, passport information or patient-specific details as analytics events. The hosting provider may separately process technical data, including IP addresses, requests and security information, for website delivery and protection. LINE and email providers have their own privacy policies.

When you first contact TMG

Start with your current country, the help you need and your preferred language. When you send a message through LINE or email, TMG may use your contact details, message and the information you choose to share to respond and discuss coordination.

Before sharing medical records

Do not send medical records, passports or another person’s data unnecessarily. Before sharing, ask TMG to explain the purpose, recipient hospital or provider, transfer method, retention period and how to request deletion. Discuss any required consent separately. Sending an initial inquiry is not blanket consent to share medical records.

Hospitals and other providers

If coordination requires information to be sent to a hospital or third-party provider, ask about the recipient and purpose first. Cross-border sharing may be involved, including between Myanmar and Thailand. Hospitals, LINE and email providers handle information in their own systems under their own policies.

Retention and deletion requests

The website does not store inquiry text. Before sending medical records, ask TMG separately about retention for messages sent through LINE or email and any later case records. This page does not promise a fixed retention period for those records. Send questions, correction requests or deletion requests to info@tmgmed.health. Identity verification may be needed; this website cannot delete records held by third parties.

Privacy contact

Contact Thailand Medical Guide (TMG) at info@tmgmed.health. Before sharing medical records, you can request the identity of the legal operator and data controller responsible for your case.